by John Heald | Apr 28, 2016 | Industry
Those of us in the funeral profession know that much of the business is learned by experience – whether you started out young by helping with services in your family’s funeral home or discovered your calling to become a funeral director later in life. It’s a...
by John Heald | Feb 29, 2016 | Industry
Recently, I was at one of my favorite restaurants when I started thinking about why I like that restaurant so much. The food is delicious, but that’s not it; I love the way they take care of me. They know my wife gets chilly, so they seat us away from the door....
by John Heald | Nov 20, 2015 | Industry, Legacy Insights
Memorial donations and funeral flowers are two of the top ways loved ones pay their respects to the deceased. The benefits of having beautiful funeral flowers and plants are clear to those of us in the funeral profession, but families have been making “in lieu...
by John Heald | Sep 29, 2015 | Industry
Many people believe that the funeral service industry has always been the way it is, but we know that is not true. Throughout history, funeral directors have evolved and adapted their role based on the needs of the families that they serve. As new generations take...